Privacy Policy

Caring Moms Community ("we," "us," or "our") operates the website caringmoms.org and provides professional house cleaning services in Porter Ranch, Granada Hills, Northridge, and Chatsworth, California. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our website or booking our services, you agree to the practices described in this policy.

1. Information we collect

Information you provide directly

When you book a cleaning appointment, request a quote, or contact us, we collect:

• Name — to address you and identify your account
• Home address — to schedule and perform cleaning services at your location
• Phone number — to confirm appointments, communicate schedule changes, and follow up after service
• Email address — to send booking confirmations, receipts, and service reminders
• Service details — home size, service type, frequency, special instructions, and any notes you provide about your home (e.g., pets, delicate surfaces, access instructions)

Information collected automatically

When you visit caringmoms.org, our hosting and analytics provider may automatically collect:

• IP address and general geographic location (city/region level)
• Browser type and device information
• Pages visited and time spent on the site
• Referring URL — how you arrived at our site

This data is collected in aggregate and is not linked to your identity.

2. How we use your information

We use the information we collect for the following purposes:

• To schedule and perform cleaning services — your name, address, and service details are used by our cleaning team to arrive at the right location and complete the work you've requested
• To communicate with you — appointment confirmations, reminders, follow-up messages, and responses to your inquiries
• To process payments — billing information is handled through our payment processor and is not stored on our servers
• To improve our services — aggregate usage data from the website helps us understand which information is most useful to visitors
• To send occasional service updates — if you've booked with us, we may send relevant information about your account or service area; you can opt out at any time

3. How we share your information

We share your information only in the following limited circumstances:

• With our cleaning team — team members receive your name, address, and service notes as needed to perform the appointment
• With service providers — we use third-party tools for scheduling, payment processing, and website hosting. These providers receive only the data necessary to perform their function and are not authorized to use it for any other purpose
• When required by law — we may disclose information if required to do so by a court order, subpoena, or applicable law
• To protect safety — if we believe disclosure is necessary to protect the safety of our team, clients, or others

We do not share your information with advertisers, data brokers, or unrelated third parties.

4. Data retention

We retain your personal information for as long as necessary to provide services and meet our legal obligations. For active clients, we keep your information on file to facilitate recurring appointments. If you request deletion of your information, we will remove it from our records within 30 days, except where retention is required by law (e.g., financial records).

5. Cookies and analytics

Our website may use cookies — small text files stored on your device — to improve functionality and understand site usage. We use analytics tools (such as Google Analytics) that collect anonymized data about how visitors interact with the site. This data does not identify you personally.

You can disable cookies in your browser settings. Doing so will not affect your ability to use the website or book services.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data transmission. Payment information is processed through a PCI-compliant payment processor and is not stored on our servers.

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

7. California privacy rights (CCPA)

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA). California residents have the following rights regarding their personal information:

• Right to know — you may request a summary of the personal information we have collected about you and how it has been used or shared
• Right to delete — you may request that we delete your personal information, subject to certain legal exceptions
• Right to correct — you may request that we correct inaccurate personal information we hold about you
• Right to opt out of sale — we do not sell personal information; this right is automatically satisfied
• Right to non-discrimination — we will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us at hello@caringmoms.org or call (747) 217-1927. We will respond within 45 days of receiving a verifiable request.

8. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.